Open your account
Sign in using the method attached to your subscription, then select your profile avatar to open your account page.
Review the plan name, end date, and subscription status shown there. If you see Subscription Cancelled, renewal has already been cancelled for that subscription.
Request help with cancellation
To get help stopping renewal or changing a subscription, contact [email protected] and explain the change you want to make.
Use the email address associated with your purchase where possible, and include the purchase reference if available. Ask support to confirm the renewal status and the date your plan access ends.
Check what happens to credits
Before changing your plan, review the credit conditions on the pricing page. It states that unused credits can be used while your subscription remains active.
Ask support about your account's remaining credits and access after the plan ends if you are unsure.
Keep the confirmation
Keep the cancellation or plan-change confirmation. Reopen your account page and check the status after the change has been processed.
If the displayed status does not match the confirmation, contact support with both details.